Privacy Policy

Introduction

At RoomMatch, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and mobile application. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.

Information We Collect

We collect information that you provide directly to us when registering for an account, creating or modifying your profile, setting preferences, or making requests through our platform. This information may include:

• Personal identifiers such as your name, email address, phone number, and date of birth
• Profile information such as your preferences, lifestyle habits, and accommodation requirements
• Verification documents to confirm your identity
• Communications you send to us
• Payment information when you subscribe to our premium services

We also collect information automatically when you use our services, including:

• Log information (IP address, browser type, pages viewed)
• Device information (hardware model, operating system)
• Location information (with your consent)
• Usage data about your interactions with our platform

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your requests and transactions
• Personalise your experience and deliver content relevant to your interests
• Facilitate matches between users based on compatibility and preferences
• Communicate with you about updates, security alerts, and support
• Protect against fraudulent, unauthorised, or illegal activity
• Develop new products and services
• Analyse usage patterns to improve user experience

Information Sharing and Disclosure

We may share your information with:

• Other users as part of the matching process and only with your consent
• Service providers who perform services on our behalf
• Business partners with whom we jointly offer products or services
• Legal authorities when required by law or to protect our rights

We will never sell your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organisational measures to protect the security of your personal information. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate or incomplete information
• Deletion of your personal information
• Restriction or objection to processing
• Data portability
• Withdrawal of consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our platform and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@roommatch.io
Address: RoomMatch Headquarters, 123 Innovation Way, Tech City, London, United Kingdom